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Designing for Inclusion in Public Services: Insights for Leadership


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Every decision we make in design creates exclusion and inclusion. That is because more often than not, we design based on our own lived experiences.

The power of inclusive design exists in acknowledging that this trade-off exists. Improving access for all is something we are passionate about at Local Peoples. This report is a culmination of our research and experience in the world of Human Centred Design – we hope that you find it insightful.